Turn Customer & Employee Feedback into Growth.

Measure how people feel, understand why it matters & turn insight into improvement.

CHS®, EHS® and Obi Assist™ - one ecosystem, one rhythm of measurable improvement.

See How the System Works
Join the Early Access Group
 

Why Feedback Alone isn't Enough.

Traditional metrics like NPS and CSAT tell you what people scored you, but not how they felt, why they felt it, or what to do next.

The Customer Happiness Score (CHS®) and the Employee Happiness Score (EHS®) change that. They reveal the emotional truth behind every experience.

They capture how people feel in the moment and, with Obi Assist, transform those emotions into clear insight and a rhythm of continuous improvement.

Together, they form one connected ecosystem, linking how people inside your business feel to how customers experience it.

No more guesswork. Just clarity, moment by moment.
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The BusinessHub Ecosystem

Three intelligent components. One continuous improvement engine.

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CHS - Customer Happiness Score

A live pulse of how customers feel about their experience, revealing the emotions behind loyalty, reviews, & spend.
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EHS - Employee Happiness Score

Your internal heartbeat, showing how teams feel about their work, & how morale drives performance, engagement, & retention.
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Obi Assist

The intelligence engine that analyses CHS & EHS in real time, spots the themes behind the numbers, & recommends small, focused actions that drive growth.

From Signal to Solution, instantly.

A single cycle that keeps your organisation learning, adapting, and growing.

Measure → Analyse → Recommend → Improve

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Measure emotion in real time using CHS and EHS

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Analyse the patterns behind the feelings with Obi’s intelligent insight

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Recommend the small, focused actions that matter most

 

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Improve culture, experience, and performance through Kaizen-style progress

This is the rhythm behind high-performing, emotionally intelligent organisations, a learning engine that improves every time it runs.

How It Works
From the creators of BusinessHub

Discover how customer and employee emotion drives performance, and how the BusinessHub ecosystem helps leaders act on insight with confidence.

You'll Discover:
  • The link between happiness and performance.
  • How CHS®, EHS® and Obi Assist close the loop between feedback and improvement.
  • The core measures behind The System that turns Happiness to Growth.
The Outcome:
  • Higher retention and better experiences.
  • More engaged teams and stronger culture.
  • Growth built on how people feel.
 

Growth now depends on how people feel

Companies with happier customers and employees grow faster, retain more and perform better.

The opportunity is here today: to see what your people feel and to act before competitors do.

You already collect the signals. BusinessHub gives leaders a live view of those feelings and a system to improve them.

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Smart by Design

Every insight is powered by Obi Assist, turning your CHS and EHS data into clear, plain-English recommendations.

The more feedback you collect, the smarter your system becomes, spotting patterns earlier, guiding leaders faster and improving performance week by week.

Small actions. Weekly rhythms. Measurable progress.

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Be Part of the Early Access Group

Get hands-on with the first release of the BusinessHub platform that turns happiness into growth.

Early participants get:

  • Exclusive previews of the CHS®, EHS® and Obi Assist modules.
  • A practical guide to building emotional intelligence into performance.
  • Priority access to an exclusive list for early feature demos and pilot invites.

Questions about BusinessHub?

Ready to turn feedback into growth?

You already capture the signals. Obi helps you turn them into performance.

Join Early Access List
CHS® - The Customer Happiness Score

Part of the BusinessHub ecosystem - connecting customer and employee happiness through CHS®, EHS® and Obi Assist. 

Together, we help operational leaders measure, understand and improve happiness from the inside out. 

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    © 2025 BusinessHub Group Ltd. All rights reserved. CHS®, EHS® and OBI® are registered trademarks of BusinessHub Group Ltd.

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