2 min read
Why Customer and Employee Feedback Must Be Seen Together
Most organisations treat customer feedback and employee feedback as two completely separate things. Customer teams focus on satisfaction, loyalty and...
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Most businesses still rely on outdated measures that only tell part of the story. The Emotional Intelligence Journal focuses on what people at work are actually feeling and why that matters for leaders and organisations.
We treat emotion as useful information, not just opinion or feedback. Through practical thinking, real examples and clear insights, we look at how understanding emotion leads to better decisions, stronger cultures and more trusted businesses.
2 min read
Most organisations treat customer feedback and employee feedback as two completely separate things. Customer teams focus on satisfaction, loyalty and...
2 min read
Most organisations actively encourage feedback. Customers are asked for reviews, employees are asked for opinions and surveys are sent regularly. On...