.png?width=1408&height=768&name=image-gen%20(1).png)
2 min read
Why Customer and Employee Feedback Must Be Seen Together
Most organisations treat customer feedback and employee feedback as two completely separate things. Customer teams focus on satisfaction, loyalty and...
Feedback as Signal
.jpg?width=1820&height=1024&name=image-gen%20(3).jpg)
2 min read
Why Feedback Without Structure Creates More Problems
Most organisations actively encourage feedback. Customers are asked for reviews, employees are asked for opinions and surveys are sent regularly. On...