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2 min read
Most organisations treat customer feedback and employee feedback as two completely separate things. Customer teams focus on satisfaction, loyalty and experience. HR and people teams focus on engagement, wellbeing and culture. Each collects its own...
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2 min read
Most organisations actively encourage feedback. Customers are asked for reviews, employees are asked for opinions and surveys are sent regularly. On...
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2 min read
Many leaders assume that operational intelligence and business intelligence are the same thing, or that one is simply a modern name for the other....
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2 min read
Operational intelligence is the ability to understand what's happening across an organisation in real time, recognise meaningful patterns as they...
2 min read
Dashboards have become a central part of modern business. Almost every organisation has them. Performance dashboards, operational dashboards,...
3 min read
Most organisations today are not short of data. They are drowning in it. Dashboards, KPIs, reports, surveys, reviews, spreadsheets and analytics...
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2 min read
Operational clarity is the ability for leaders to clearly understand what is happening in their organisation right now, why it is happening, and what...